Shipping policy

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At Krishna’s Bansal Dry Fruits & Departmental Store, we are committed to delivering your orders safely, securely and as quickly as possible. We carefully pack every order to maintain the quality and freshness of our products during transit.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful payment and order confirmation.
  • Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.
  • Once your order has been dispatched, you will receive the available shipping/tracking details through the contact information provided during checkout.
  • Orders may be subject to verification before dispatch to prevent fraudulent or incorrect orders.

2. Delivery Time

Our estimated delivery time within India is generally:

3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery to remote or certain difficult-to-reach locations may take longer.

Please note that delivery timelines are estimates and may be affected by:

  • Weather conditions
  • Public holidays
  • Festivals and peak shopping periods
  • Courier delays
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Locations outside regular courier service areas

We appreciate your understanding in such circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions or free shipping above a specified order value. Any such offer will be clearly mentioned on our website or promotional communication.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number at the time of placing an order.

Please carefully check your details before confirming your order.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, incorrect contact information or repeated delivery attempts, additional shipping charges may apply for re-delivery.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, wherever tracking is available.

You can use the tracking information to follow the progress of your shipment.

6. Delayed Delivery

While we work with reliable delivery partners, delivery timelines are not completely within our control once an order has been handed over to the courier.

If your order is delayed beyond the expected delivery period, please contact us and we will assist you in checking the shipment status with the courier partner.

7. Damaged or Tampered Packages

We take appropriate care while packing your products.

At the time of delivery, please check the package for any visible damage, leakage or signs of tampering.

If the package appears seriously damaged or tampered with, we recommend that you do not accept the shipment and contact us as soon as possible.

If you receive a damaged product, please contact us within 24 hours of delivery with:

  • Your order number
  • Clear photographs/videos of the outer package
  • Photographs/videos of the damaged product
  • Any other information requested by our team

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

8. Wrong or Missing Products

If you receive a product that is different from what you ordered or any item is missing from your order, please notify us within 24 hours of delivery.

Please provide your order number and clear photographs/videos of the received package and products so that our team can investigate and assist you.

9. Food Product Handling

Our dry fruits, spices and other food products are packed with care to preserve their quality.

Once the package has been delivered, customers should store the products according to the storage instructions provided on the product packaging.

Product quality may be affected if products are exposed to excessive heat, moisture, direct sunlight or improper storage after delivery.

10. Unsuccessful Delivery

If the courier partner is unable to deliver the order because of reasons attributable to the customer, including:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Refusal to accept the package
  • Failure to respond to courier calls
  • Incomplete address

the shipment may be returned to us.

In such cases, any applicable re-shipping or return shipping costs may be deducted from the eligible refund or charged separately before re-dispatch.

11. Multiple Products in One Order

Depending on product availability, size, weight and logistics requirements, items from the same order may occasionally be shipped separately.

If this happens, the customer may receive more than one shipment or tracking number.

12. Cancellation After Dispatch

Orders can generally be cancelled only before they are dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, please refer to our Return & Refund Policy for applicable options.

13. Shipping Availability

We currently provide shipping services to locations across India, subject to courier availability for the destination PIN code.

Certain remote or restricted locations may not be serviceable.

14. Contact Us

If you have any questions regarding your order or delivery, please contact us:

Krishna’s Bansal Dry Fruits & Departmental Store
Guru Gobind Singh Ji Rd, Old Mondha, Hyder Bagh,
Dashmesh Nagar, Harsh Nagar, Nanded, Maharashtra – 431604

Phone: +91 96655 77706
Website: www.kbansaldepartmentstores.com